Privacy Policy
Last updated: August 30, 2026
Always Plumbing & Drain Cleaning (“Always Plumbing,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect through https://www.alwaysplumbingairheat.com, how we use and share it, and the choices and rights you have. By using our website or services, you agree to this policy.
1. Information we collect
We collect information you provide directly and information collected automatically:
- Contact & service request information you submit through our forms: your name, phone number, email address, service city/address, property type, the service you need, urgency, preferred contact method, and any details you include.
- Communications when you call, text, or email us.
- Automatic usage data such as IP address, browser and device type, pages viewed, and referring pages, collected via cookies and analytics (see Section 4).
2. How we use your information
- To respond to your requests, schedule appointments, and provide plumbing and HVAC services.
- To contact you about your service, estimates, and follow-up — by phone, text, or email, per your stated preference and consent.
- To improve our website, services, and customer experience.
- To comply with legal obligations and enforce our terms.
3. How your form data is processed
Our contact forms are processed by Web3Forms, a third-party form-delivery service, which transmits your submission to our team by email. Web3Forms processes the data solely to deliver your message; see the Web3Forms privacy policy for details. We do not sell the information you submit through our forms.
4. Cookies & analytics
We use cookies and similar technologies to operate the site and understand how it is used. We use Google Analytics 4 to measure traffic and improve our content. Analytics and advertising cookies load only after you consent via our cookie banner (we use Google Consent Mode, with analytics and advertising storage defaulting to “denied” until you accept). You can change your choice at any time by clearing your browser storage for this site, and you can control cookies through your browser settings. We also embed Google Maps, which may set its own cookies when displayed.
5. How we share information
We do not sell your personal information. We share it only:
- With service providers who help us operate (e.g., form delivery, analytics, hosting), under appropriate safeguards.
- When required by law, to protect our rights, or in connection with a business transfer.
6. Your California privacy rights (CCPA/CPRA)
If you are a California resident, you have the right to know what personal information we collect, to request access to or deletion of your information, to correct inaccurate information, and to opt out of the “sale” or “sharing” of personal information. We do not sell personal information. To exercise your rights, contact us using the details below or visit our Do Not Sell or Share My Personal Information page. We will not discriminate against you for exercising these rights.
7. Text messaging & call consent
By providing your phone number and consenting on our forms, you agree that we may contact you by phone, text (SMS), or email regarding your service request. Message and data rates may apply. Consent is not a condition of purchase, and you may opt out of texts at any time by replying STOP.
8. Data retention & security
We keep personal information only as long as necessary for the purposes described above or as required by law, and we use reasonable administrative and technical measures to protect it. No method of transmission or storage is completely secure.
9. Children's privacy
Our website is not directed to children under 13, and we do not knowingly collect their information.
10. Changes to this policy
We may update this policy periodically. Changes take effect when posted, with a revised “Last updated” date.
11. Contact us
Questions about this policy or your information? Contact:
Always Plumbing & Drain Cleaning
22982 La Cadena Dr Ste 12, Laguna Hills, CA 92653
Phone: (949) 581-8438
Email: office@alwaysplumbingairheat.com